Customer Services Front Manager

The mission

As the first point of contact for clients and partners, the Front Office team plays a key role in shaping the customer experience and representing the voice of the company.

The purpose of the Customer Services Front Manager role is to lead and inspire a proactive, client-focused team responsible for managing daily interactions with clients and partners through calls, emails, and service requests. Beyond ensuring responsiveness and service quality, the team actively reaches out to stakeholders, anticipates needs, and contributes to building long-term trusted relationships.

The Front Manager ensures the team delivers accurate, professional, and solution-oriented support while fostering a culture of collaboration, accountability, and continuous learning. A strong focus is placed on d...