Customer Solution Specialist - International

This role is based in our HQ in Eindhoven. We offer a hybrid working model (2-3x per week).

Please keep in mind this is a talent pool vacancy. We hire as new opportunities open up in the team.

Your mission (should you choose to accept it)

As a Customer Support Consultant at Sendcloud, youre more than a problem-solver; youre a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, youll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day!

Youll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You dont like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. ‍

But your role isnt just reactive. We love ideas, and youll be ...