Customer Solutions Manager

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Directs and coordinates activities of team members engaged in collecting charged off customer accounts. Drives productivity and generates revenue through continuous coaching and development of team members. Responsible for regulatory compliance and company policy enforcement.

Key Responsibilities

Productivity and Staffing Management

Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts

Identifies causes of performance deficiencies within team and executes improvement plans

Analyzes team data to identify training needs, potential revenue loss and other areas of improvement including screen enhancements and new tools to help representatives be more productive

Responsible for maximizing...

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