Customer Solutions Specialist

We're Hiring: Customer Solutions Specialist

Are you passionate about delivering exceptional customer service and solving problems proactively? We're looking for a
Customer Solutions Specialist
to join our client's team. This role is perfect for someone who thrives in a collaborative environment but can also work independently, ensuring every customer interaction meets the highest standards.

What You'll Do:

Customer Service & Helpdesk Support

• Respond promptly to customer inquiries via phone, chat, or email, ensuring timely and satisfactory resolutions.
• Collaborate with the Singapore office team to address feedback and implement support plans that build lasting relationships.
• Diagnose and troubleshoot technical issues, guiding users with effective solutions.
• Accurately log all helpdesk interactions in Freshdesk to maintain a detailed support history.
• Follow up to ensure reported issues are fully resolved and cu...