Job Description
Description
The Customer Advocate is focused on maximizing the value of Forcepoint products and services for each of their customers. Exemplifying our corporate principles of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will nurture customer relationships and seek to understand customer business objectives and challenges. As a Customer Advocate, you will serve as a primary escalation point for your accounts, push for timely technical support resolutions, and act as a sales enabler to drive retention and loyalty.
Responsibilities:
Own the post-sales customer lifecycle, from onboarding through adoption, value realization, renewal, and expansion.
Act as the primary point of contact for assigned enterprise customers.
Build strong executive and technical relationships, positioning Forcepoint as a strategic security partner.
Drive customer advocacy, satisf...