Job Description
Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from one dashboard. We compete head-to-head with Sprout Social and Hootsuite at better prices and greater value.
We're bootstrapped. Small team (under 50 people). You'll talk directly to the people who build the product and run the company.
The Role
This is a front-line customer success role (US hours overlap required). You're the first person our customers talk to when something isn't working, when they're confused, or when they need help getting value from the platform.
₹75,000 – ₹1,35,000 / month (based on experience)
What you'll actually do, day to day:
- Handle incoming support conversations on Intercom, often several at once
- Troubleshoot product issues live with customers (not...