Customer Success Manager

S2M is partnering with a well-established and rapidly growing fintech business to find an experienced Customer Success Manager. The role offers a hybrid work arrangement and long-term career growth within a stable, product-led business.
  
You are a customer-centric support specialist with experience in financial services or SaaS environments and your skills is a combination of strong technical aptitude with excellent communication skills and a genuine passion for helping customers succeed. You’ll act as a trusted point of contact, resolving enquiries across multiple channels while collaborating internally to continuously improve the customer experience.

Key Responsibilities

• Deliver multi-channel customer support via phone, email, live chat, and CRM
• Troubleshoot product issues and guide customers on platform functionality
• Manage, prioritise, and document customer enquiries accurately
• Coll...