Job Description
Overview
Annual salary up to £45,000 per annum, plus £4,500 car allowance. Location: Evesham. Full‑time permanent. 42.5 hours per week (8‑5 Monday‑Friday).
Responsibilities
- Lead and oversee complaint management to resolve issues effectively within agreed timescales.
- Manage and drive Community Investment and Social Value activity in line with contract and client expectations.
- Work closely with the Contract Lead to embed the Mears approach to customer experience, engagement and social impact.
- Conduct monthly customer and contract performance reviews to ensure KPIs are met and continuous improvement identified.
- Ensure all customer‑related policies, processes and procedures are defined, embedded and consistently adhered to across the contract.
- Accurately use business systems to log, update, track and manage customer interactions in a timely and professional manner.
- Build and maintain strong working re...