Customer Success Manager

CAE

📍 Manila, Metro Manila, Philippines

Full-time Business Operations Specialists Posted February 28, 2026

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Job Description

Customer Success Manager – APAC Region
Location: Philippines or Kuala Lumpur (Hybrid)
About the Role
The Customer Success team at CAE Flight Operations Solutions is seeking a Customer Success Manager (CSM) to strengthen engagement with key customers across the APAC region. In this role, you will drive long-term customer success and satisfaction by ensuring seamless product adoption and delivering exceptional value.
What You’ll Do
Build strong, trust-based relationships with key customers and lead regular operational reviews.
Act as the primary point of contact for escalations, ensuring timely resolution of critical issues.
Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable objectives.
Advocate for customers internally, ensuring their feedback influences product and service improvements.
Monitor and report on KPIs s...
                

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Job Details

Location

Manila, Metro Manila, Philippines

Job Type

Full-time