Job Description
The Role:
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile:
- You have at least 3 years experience within a Customer Success role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of customer success, customer service and sales
- You pay strong attention to detail and ...