Customer Success Manager
Trend Micro
📍 North Sydney, New South Wales, Australia
Job Description
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
Role Summary
The Customer Success Manager (CSM) owns business & security outcomes, credit consumption health, and renewal and expansion readiness for a portfolio of enterprise customers. CSM acts as the customer’s security advisor and post-sales orchestrator, coordinating across Sales, CSTA, CSA, CSE, Support, Professional Services, and Partners. The role is accountable for turning purchased credits into measurable security outcomes through a clear Security Account Success Plan (ASP), defined burn curve, and consistent executive engagement cadence.
Key Responsibilities
Own the Security Account Success Plan (ASP) and Burn Curve
- Co-create a 90-day and 12-month Success Plan with customer executive sponsors, aligned to business o...