Job Description
Responsibilities
Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedbackFocus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segmentAdvocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystemCollaborate on key internal projects that evolve the Customer Success function to better meet our customers needsSkills & Experience
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