Customer Success Manager, SMB, Google Cloud

Google

📍 Austin, TX, United States

Full-time other-general Posted June 17, 2026

Job Description

Customer Success Manager, SMB, Google Cloud

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Atlanta, GA, USA; +2 more; +1 more

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA** .

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 4 years of customer-facing experience in Customer Success, Technical Account Management, or Consulting within the SaaS, Cloud, or technology sector.
+ Experience building repeatable customer journeys, operational processes, or adoption playbooks from the ground up (demonstrating a builder and systems-thinking mindset).
+ Experience driving adoption, ex...