Job Description
Responsibilities
Build relationships with current clients and help them maximize their use of Irwin.
Growing and retaining our customer base through value-adds and trusted advisorship.
Onboard our customers successfully, making them masters of the Irwin platform.
Constantly communicating with customers to deliver value and inform them on new product releases.
Work cross functionally within the company to communicate with all stakeholders in customers' success.
Manage all reporting about the health of customers' accounts.
Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information.
Who You Are
Bachelors Degree required.
3-5+ years of experience in customer success as a quota-carrying independent contributor role.
A passion to drive the business forward ...