Customer Success Manager - Victoria

Tapi

📍 Australia, Victoria, Australia

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers Posted March 01, 2026

Job Description

About Tapi

Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.


About the Role

This isn’t your classic “keep the customers happy” role. We’re looking for someone who can own the VIC customer journey end-to-end: onboarding, training, adoption, upsell, renewal, and do it with energy, humour, and genuine connection.

One day you’ll be running a 1:1 strategy session, the next you’re presenting to 60 property managers, and the day after you’re repping Tapi at a conference booth. If variety excites you, and you can make a room of property managers actually enjoy talking about maintenance, you’ll fit right in.

Responsibilities