Customer Success Manager with Spanish Skills
C
ContactMonkey
📍 toronto, on, Canada
Job Description
Discover your potential at ContactMonkey as a Customer Success Manager focused on mid-market clients. Your Spanish fluency will enhance customer satisfaction and retention from our Toronto office.
As a key member of our Customer Success team, you will onboard and manage mid-market accounts to drive retention and adoption. We seek candidates with 2+ years of experience in a customer relationship role, especially in the B2B SaaS landscape. You’ll be empowered to collaborate cross-functionally to meet customer needs and identify opportunities for growth.
Key Responsibilities:
• Manage a portfolio of mid-market customer accounts
• Facilitate effective onboarding and training for clients
• Drive customer satisfaction and retention initiatives
• Collaborate across departments for seamless experiences
• Use data insights to address potential churn
Requirements:
• Minimum 2 years in customer-facing roles
• Native or professional fluency in Spanish and English
•...
As a key member of our Customer Success team, you will onboard and manage mid-market accounts to drive retention and adoption. We seek candidates with 2+ years of experience in a customer relationship role, especially in the B2B SaaS landscape. You’ll be empowered to collaborate cross-functionally to meet customer needs and identify opportunities for growth.
Key Responsibilities:
• Manage a portfolio of mid-market customer accounts
• Facilitate effective onboarding and training for clients
• Drive customer satisfaction and retention initiatives
• Collaborate across departments for seamless experiences
• Use data insights to address potential churn
Requirements:
• Minimum 2 years in customer-facing roles
• Native or professional fluency in Spanish and English
•...