Customer Success (Optimization) Engineer

NOV Inc

📍 Saudi Arabia, Saudi Arabia, Saudi Arabia

Full-time Engineers Posted February 19, 2026

Job Description

RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY:

  • Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment. 
  • Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Staff Expense Claims, site reports, .
  • Provide reports during and after operations
  • Advise on drilling process optimizations
  • Participate in survey, installation and commissioning activities
  • Prepare case histories, technical articles and support sales technically
  • Beta digital product deployment support
  • Customer‐facing digital product training & support
  • Digital product training & support to internal teams
  • Escalation of issues to internal teams and customers
  • Assisting with solution troubleshooting
  • Providing support for custom customer solutions