Customer Success Project Manager
City of Whittlesea
📍 Australia, Victoria, Australia
Job Description
The Role
Make a difference in ourcommunity!
This position is part of a dedicated team, reporting into the
Unit Manager Customer Success to advocate for organisational
customer centricity through leveraging customer data and insights
to influence internal stakeholders and processes to elevate service
delivery and enrich the customer experience.
The position is responsible for project managing the end-to-end
design, testing and delivery of customer experience improvement
initiatives and projects. Providing strategic advice to internal
stakeholders, and effectively communicating insights gathered from
all customer channels will be a key requirement of the position,
while promoting human-centred design principles across omni-channel
service delivery on behalf of the City of Whittlesea.
About you
You will have demonstrated
experience and proven track record in