Customer Support Administrator
F
Focus Resourcing
📍 Cardiff, South Glamorgan, United Kingdom
Job Description
Are you available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting asap.
This is a Temporary role running until the end of July, however, this could be extended.
Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support.
Due to location, candidate will ideally have access to their own transport.
Hourly Rate: £12.82 per hour
Hours: Full time, 37.5 hours per week.
Shifts: 9am - 5:30pm Monday to Friday.
What you'll be doing:
Provide telephone and email support to customers throughout the UK.
Co-ordinate engineer visits to customer sites and escalate service requests.
Deal with any concerns over the phone and complete call incident reports.
Update and maintain the company database.What we're looking for:
Good attitude and communication style when dealing with customers
Competent ...
This is a Temporary role running until the end of July, however, this could be extended.
Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support.
Due to location, candidate will ideally have access to their own transport.
Hourly Rate: £12.82 per hour
Hours: Full time, 37.5 hours per week.
Shifts: 9am - 5:30pm Monday to Friday.
What you'll be doing:
Provide telephone and email support to customers throughout the UK.
Co-ordinate engineer visits to customer sites and escalate service requests.
Deal with any concerns over the phone and complete call incident reports.
Update and maintain the company database.What we're looking for:
Good attitude and communication style when dealing with customers
Competent ...