Customer Support Agent - German Speaking

DaoPay, is a licensed and leading international payment service provider with over 25 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on German speaking Customer Support Agent to join our team. In this role you will be directly connected to the B2C end of operations and also merchant relations. What You'll Do:Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and postAssist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignmentResolve merchant queries regarding all phases from integration to ongoing operationsOccasionally assisting with transaction monitoring and supporting the Fraud DepartmentMaintaining an open communication with other departments in the firm in order to resolve complex customer issues swiftlyMaintain deep knowledge of our platforms and services, ensuring a s...

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