Customer Support Analyst / Analyste du support client

Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement.

The Customer Support Analyst is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities: