Customer Support Associate

About Coast

Coast is a no-code maintenance and work order platform built specifically for the deskless workforce. Available on Android, iOS, and web, our software is designed for teams on the move—making it easy to stay connected and on top of daily operations, no matter where work happens. By combining real-time chat with customizable maintenance workflows, Coast helps teams streamline communication, coordinate tasks, and get more done with less friction. While Coast is flexible enough to support a wide variety of operational needs, our current focus is on solving critical maintenance challenges for organizations that rely on speed, clarity, and accountability.

Key Responsibilities

● Respond to customer inquiries via email, chat, and phone in a timely, accurate, and empathetic manner. ● Troubleshoot product and account issues using knowledge base articles, scripts, and standard operating procedures, escalating complex cases when needed.

● Document all cu...