Customer Support Contractor

Job Overview

This role requires working in a compliance-focused setting where communication accuracy is critical. The client uses Intercom as their support system with AI chat capabilities, and agents will handle escalations along with direct customer contact.

Client Overview

Our client is a startup forex and CFD brokerage operating in a highly regulated financial environment with clients worldwide. They are scaling quickly and need customer support agents to handle client inquiries across multiple channels.

Schedule

• 24/7 coverage is required across three shifts to support global clients. Specific shift times are to be determined based on candidate location and business needs.

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities

• Handle customer support escalations from AI chat when clients r...