Customer Support Coordinator

Avondale Foods is a leading food manufacturing company of Fresh and Chilled products supplying leading retail businesses including Marks & Spencer, Waitrose, Dunnes, Morrisons, Aldi & Lidl throughout the UK & Ireland.

Manage direct customer contact for day-to-day queries, forecasts, complaints and product updates while taking ownership of weekly performance summaries for all customer accounts. Support the Customer Account Manager and M&S Account Manager with joint business planning, seasonal launches and promotional activity and proactively track commercial risks such as chargebacks, shortages, OTIF and compliance issues, working cross-functionally to resolve them.

Key Responsibilities

• Attend regular customer calls with the M&S Account Manager.
• Prepare customer-ready presentations, reporting packs and meeting notes.
• Respond directly to M&S day-to-day queries.
• Support NPD meetings, critical paths and launch tracking wi...