Description
/Preferred Qualifications
We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.
Responsibilities
Major Responsibilities include:
Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize down time.Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, head quarter engineering and manufactur...