Customer Support Engineer

Executive Compass

📍 Kulim, Kedah, Malaysia

Full-time Other-General Posted March 04, 2026

Job Description

Position level : Junior/ Senior

Traveling : 80% travel across region

Shift work : Yes

Headcount : 10+ (New)

* To install, perform preventive maintenance & troubleshooting at customer site.
* Must have at least 3-5 years experience for Etch/ Clean/ Deposition equipment.

Responsibilities:

  • Install and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems.
  • Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions.
  • Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and pro...