Job Description
Job Title: Customer Support Associate – International Voice/Chat Process
Location: Gurugram
Job Description:
We are hiring Customer Support Associates for an International Voice/Chat Process at our Gurugram location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Key Responsibilities:
- Handle customer calls and chat for international clients professionally and efficiently
- Understand customer issues and provide accurate resolutions
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Eligibility Criteria: