Customer Support Executive - Voice Process + Upselling-Teleperformance

Job Description: International Customer Support ExecutivePosition: International Customer Support ExecutiveLocation: Gurgaon, HaryanaWork Mode: On-siteShift: Rotational ShiftsExperience: 0.6 - 4 yearsAbout the RoleWe are looking for a customer-focused and enthusiastic International Customer Support Executive to join our team. The ideal candidate will be responsible for assisting international customers through voice, chat, or email support, resolving queries, and ensuring a seamless customer experience.Key ResponsibilitiesHandle customer inquiries via phone, email, and chat professionally.Provide accurate information regarding products, services, and account-related concerns.Resolve customer issues efficiently while maintaining high levels of customer satisfaction.Escalate complex issues to the relevant departments when required.Maintain detailed records of customer interactions and resolutions.Meet quality, productivity, and customer satisfaction targets.Follow company policies, proce...

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