Customer Support

TEKsystems

📍 Lansing, Michigan, United States

Contractor Information and Record Clerks Posted June 07, 2026

Job Description

Patient Care Coordinator / Customer Service Representative

Position Overview

We are seeking a customer-focused and detail-oriented Patient Care Coordinator to support a busy healthcare office environment. This role is responsible for managing incoming calls, assisting patients with insurance and product-related inquiries, and coordinating administrative and front-desk activities. The ideal candidate is compassionate, organized, and able to thrive in a fast-paced, patient-facing setting.

Key Responsibilities

  • Answer incoming calls promptly and assist customers with:Insurance coverage questionsProduct eligibilityCost estimates and billing inquiries
  • Verify insurance information and obtain necessary authorizations and referrals
  • Process patient orders in the system and maintain accurate order status updates
  • Schedule patient appointments and manage walk-in visits
  • Provide ...