Job Description
Customer Support Manager - Calgarybp>
Join Nova Bus, a leading provider of sustainable public transit solutions, to support our electrification efforts as a Customer Support Manager in Calgary. In this role, you will provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly on electric and hybrid platforms.
What Awaits You
In this exciting role, you will act as a key liaison between customers and Nova Bus technical teams, building strong relationships across all levels within customer organizations.
Your Responsibilities
- Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data
- Oversee activities of Service Techn, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles
- In...