Job Description
Job Description – Customer Support Manager
Reports To: Director of Customer Support
Department: Customer Support
Location: In Office (Company Headquarters, Waco, TX)
Role Type: Full-Time
Summary
The Customer Support Manager works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing the Customer Support team in conjunction with other Customer Support Managers.
The Customer Support Manager is responsible for leading a team of Customer Support Specialists to deliver high-quality customer support experiences. This role focuses on team leadership, performance management, and consistent execution of support processes while ensuring strong customer satisfaction.
Key Responsibilities