Job Description
Job Description
+ Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
+ Process service orders
+ Respond to service and rate questions as well as billing inquiries
+ Update and maintain customer Personally Identifiable Information (PII)
+ Adhere to established policies, procedures and quality standards for work performed
+ Report service disruptions (i.e., system outages and technical issues)
+ Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
+ Clearly document all customer interactions
+ Accountable for consistently meeting individual performance metrics including call handling and call quality expectations
Qualifications and Skills
+ Must have 4+ years of customer service experience (call...
+ Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
+ Process service orders
+ Respond to service and rate questions as well as billing inquiries
+ Update and maintain customer Personally Identifiable Information (PII)
+ Adhere to established policies, procedures and quality standards for work performed
+ Report service disruptions (i.e., system outages and technical issues)
+ Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
+ Clearly document all customer interactions
+ Accountable for consistently meeting individual performance metrics including call handling and call quality expectations
Qualifications and Skills
+ Must have 4+ years of customer service experience (call...