Job Description
About The Opportunity:
Our client, a well-established and respected organisation operating within the community services sector, is currently seeking a Customer Support Officer to join their Essendon-based team. This is an excellent opportunity to join a stable, values-driven organisation that provides essential services to families and communities. The successful candidate will play a key role in delivering professional, compassionate and efficient customer support.
Key Responsibilities:
- Responding to customer enquiries via phone, email and face-to-face interactions
- Providing clear and accurate information regarding services and processes
- Coordinating bookings and maintaining detailed client records
- Performing general administrative duties including data entry and document preparation
- Processing invoices, payments and related documentation