Customer Support / Operations Representative 1
S
Sodexo
📍 Phoenix, AZ, United States
Job Description
**Role Overview**
**InReach** is currently hiring a **Customer Service Representative**
**This role is based in Phoenix, Arizona**
Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services.
**What You'll Do**
+ Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
+ De-escalate situations involving dissatisfied customers, offering calm assistance and support.
+ Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
+ Update customer information in the customer service database during and after each call.
+ Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat cust...
**InReach** is currently hiring a **Customer Service Representative**
**This role is based in Phoenix, Arizona**
Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services.
**What You'll Do**
+ Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
+ De-escalate situations involving dissatisfied customers, offering calm assistance and support.
+ Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
+ Update customer information in the customer service database during and after each call.
+ Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat cust...