Customer Support Representative

Job Description

• Join our high-performing team
• Work for an Australian HRD Employer of Choice winner for 10 years in a row!
• Flexible working

What You’ll Do:

• Support the Software Licensing team by managing customer requests and administrative sales functions, predominantly, software renewals, net new software licensing quotes and processing customer purchase orders
• Respond to inbound communications and assist with quoting, order management and issue resolution through a shared inbox and ticketing case systems
• Liaise with internal Account Managers and external partner vendors to ensure smooth service delivery
• Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions
• Maintain accurate data and prepare customer transaction reports
• Build trust-based rel...