How you'll help us achieve it
We’re hiring a Customer Support Representative who is dynamic and excited about giving the best experience to customers. Based in Côte d'Ivoire, you’ll be a part of our growing global Customer Support team.
In this role, you'll:
Manage large amounts of incoming phone calls.Identify and assess customer needs to achieve satisfaction.Build sustainable relationships and trust with customers through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within reasonable time limits, and follow up to ensure resolution.Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures and guidelines.Go the extra mile in engaging customers. ...