Customer Support Representative (C) (Guadalajara)

Position Overview

As a Customer Support Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

Primary Responsibilities

• Research information needed to answer consumer's product concerns.
• Develop and maintain a comprehensive knowledge of company services and products including package directions, promotions, and prices through training.
• Perform data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters and FDA regulations.
• Follow Corporate Drug and Medical SOP guidelines to ensure compliance with consumer complaint handling.
• Escalate cases to the internal team as needed per training.
• Stay compliant by not offering medical advice or solutions as per training.
• Manage priorities, working independen...