Customer Support Representative

isolved

📍 Coldwater, Michigan, United States

Full-time Computer Occupations Posted June 10, 2026

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Job Description

 
  Summary: 
 Under the direction of the Customer Support Manager and Supervisor, the Customer Support Representative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer Support Representative will develop and sustain excellent customer service qualities that promote the growth of Infinisource. 
  Core Job Duties:  
 Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
 Use probing questions to fully uncover the customer's needs.
 Use the leave no stone left unturned philosophy in all communications.
 Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed.
 Schedule and conduct follow up on unresolved issues.
 Appropriately escalate issues for customers as prescribed by isolved's standard operating procedures.
 Accurately document all communic...
                

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Job Details

Location

Coldwater, Michigan, United States

Job Type

Full-time