Customer Support Representative

Amplify is a fast-growing technology company powering mission-critical workflows across the US healthcare ecosystem. Our award-winning SaaS products iFax ) and Fill ) help healthcare organizations securely send, receive, and manage sensitive documents with compliance, reliability, and speed.

iFax was recently recognized as the #1 highest-rated online fax service on G2, reflecting our commitment to product excellence and customer experience.

We operate as a high-accountability, remote-first team focused on ownership, clarity, and measurable impact.

We're looking for a highly accountable and solution-oriented Customer Support Representative (CSR) who thrives in fast-paced SaaS environments and takes pride in delivering exceptional customer experiences.

This is not a ticket-closing role. It's a problem-solving, customer advocacy, and revenue-protection role.

You will support healthcare professionals and business users, troubleshoot technical issues, c...