Customer Support Representative

Job/Company Overview

The client is an online platform that specializes in providing a wide range of automotive parts and accessories. They pride themselves on offering high-quality products, timely delivery, and exceptional customer service.

Schedule:

• Mondays to Fridays; 8:30AM - 4:30PM Melbourne, with 30 minutes paid break; 8 hours per day/40 hours per week

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage

Responsibilities:

• Direct customers to a website category or help them fill in their vehicle details
• Help customers track shipments
• Check our online freight portals to locate parcels or lodge missing or delayed parcels with our shipping coordinator
• Answer basic questions about how to use our website
• Help customers return or exchange orders
• Direct technical parts questions to our parts specialists...