Customer Support Representative

Please note that local residency in the Philippines is required for this specific role.
We are only able to hire candidates
currently residing in the Philippines
. We do not offer visa sponsorship or remote contracts for candidates living outside of the Philippines.

About The Role
Newsela is looking to hire a Contract Remote a Tier 1 Customer Support Representative to join our Customer Experience Department based out of the Philippines.

Why You'll Love This Role
Customer Engagement & Communication

• As a Tier 1 CSR, you will build meaningful connections by handling customer interactions across chat and email with professionalism and empathy.
• You'll be the voice of our brand, making a direct impact on customer satisfaction while honing your communication and problem solving skills.

Problem Solving & Case Resolution

• In this role, you'll leverage Salesforce and other internal tools to log, track and resolve custo...