Customer Support Representative
I
IT Managers, Inc.
📍 Taguig, Metro Manila, Philippines
Job Description
Job Overview:
We are looking for a professional and customer-focused Customer Support Representative (Voice Account) to join our team. The ideal candidate has experience in handling voice-based support, preferably within a call center environment, and is confident in resolving customer concerns related to e-commerce transactions.
This role requires strong communication skills, attention to detail, and the ability to manage challenging customer interactions while maintaining professionalism and efficiency.
Key Responsibilities:
Handle voice-based customer support calls in a professional and efficient manner
Resolve customer concerns related to e-commerce transactions
Identify, analyze, and diagnose issues accurately
Provide appropriate solutions or escalate concerns when necessary
Accurately document customer interactions in the system
Prepare and send email correspondence in accordance with Standard Operating Procedures (SOPs)
Manage challenging customer s...
We are looking for a professional and customer-focused Customer Support Representative (Voice Account) to join our team. The ideal candidate has experience in handling voice-based support, preferably within a call center environment, and is confident in resolving customer concerns related to e-commerce transactions.
This role requires strong communication skills, attention to detail, and the ability to manage challenging customer interactions while maintaining professionalism and efficiency.
Key Responsibilities:
Handle voice-based customer support calls in a professional and efficient manner
Resolve customer concerns related to e-commerce transactions
Identify, analyze, and diagnose issues accurately
Provide appropriate solutions or escalate concerns when necessary
Accurately document customer interactions in the system
Prepare and send email correspondence in accordance with Standard Operating Procedures (SOPs)
Manage challenging customer s...