Job Description
Overview
Join Clio as a Customer Support Retention Expert in Burnaby, Calgary, or Toronto, where you'll focus on reducing churn and maximizing customer satisfaction. This pivotal role enhances client retention through effective communication and problem-solving. This position on the retention team involves being the key point of contact for account cancellation inquiries, requiring excellent interpersonal and analytical skills.
Responsibilities
- Engage with internal departments such as Sales and Product to ensure seamless service and resolution of customer issues.
- You will track feedback and trends to bolster retention strategies.
- Address account cancellation requests and resolve concerns
- Main contact for both internal and external cancellation queries
- Collaborate with Finance and Customer Success for swift resolutions
- Analyze data to make retention improvement recommendations
- Manage responsibiliti...