Customer Support Specialist (Shift Based)

Tranglo Sdn Bhd , a fintech company in Bangsar South, KL

Looking for Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance

About the Role

Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.

Responsibilities

• Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.
• Monitor, diagnose, and resolve technical issues related to transactions promptly and efficiently.
• Ensure the delivery of accurate, valid, and complete information to customers, utilizing appropriate methods and tools.
• Address customer complaints promptly, offering suitable solutions and alternatives within established timeframes, and following up to confirm issue resolution.
• Collaborate effectively w...