Job Description
Role Overview
We are looking for a motivated and highly organized Customer Support & Service Coordination Assistant to support our garage door service operations. This role will focus on managing customer inquiries, coordinating technician schedules, and overseeing service logistics. The ideal candidate is proactive, detail-oriented, and can work effectively in a remote environment while providing exceptional customer service.
Key Responsibilities
- Handle inbound customer calls for garage door service requests
- Collect accurate customer details and service requirements
- Schedule appointments and confirm availability with customers
- Coordinate with field technicians through WhatsApp for job management
- Process service requests from advertising partners
- Assign tasks to technicians based on availability, location, and expertise
- Maintain and update customer records in the GoHighLevel CRM system
- Monitor techn...