Customer Support Team Lead: Service & Ops Champion

Umbrella BPO in Ciudad de México is seeking a Customer Support Team Lead. In this role, you will lead a team of specialists, supervise escalated customer inquiries, and drive process improvement within customer support. You should have a minimum of 3 years of experience in customer support, fluency in professional English, and strong communication skills. Join our dynamic team to enhance customer satisfaction and contribute to operational excellence.
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