Job Description
As a Tier 2 Customer Care Agent, you play a critical role at the heart of our operations. You are trusted with solving complex, high-impact customer issues, acting as the technical backbone of our customer care organization.
This role is for people who enjoy deep problem-solving, high ownership, and tangible output. You will spend the majority of your time actively resolving cases, untangling technical challenges, and working closely with Tier 1, engineering, product, and registry partners to deliver fast, high-quality outcomes for our customers.
Beyond resolving individual tickets, Tier 2 agents help raise the bar: improving processes, strengthening technical knowledge across the organization, and reducing repeat issues through smart fixes and clear documentation.
Primary Responsibilities
- Resolve complex, non-standard customer issues related to domains,
- DNS, identity services, APIs, and platform behaviour.
- Act as the ma...