Job Description
Responsibilities:
Gather and analyze business requirements. Support business users design and create CVM campaigns, and provide business and technical recommendations. Design systems integration with campaign management solutions. Develop project documentation. Configure campaign applications to meet business requirements and needs. Provide guidance on campaign management solution design for any proposed enhancements. Create SQL Views on application reporting foundation to serve business reports. Provide support to complex incidents related to the implemented business solutions. Apply workaround fixes for failed jobs/engines. Review/fix/optimize any application object facing performance issue. Interface with global support team in-case for complex technical incidents related to the applications. Assist/Conduct User Acceptance Testing and presentations. Assist/Conduct busin...