CX & AI Strategy Leader — Associate Principal

A leading digital consultancy is seeking an Associate Principal, CX Application Strategist responsible for driving digital and AI transformation initiatives across global contact center operations. This hybrid role requires 5-10 years of experience in management consulting or digital strategy, focusing on customer experience innovation and utilizing modern contact center technology. The ideal candidate will act as a strategic bridge between business goals and AI solutions, enabling organizations to enhance customer experiences and operational efficiency.
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