CX Backoffice Process Optimizer

A leading mobility technology platform in Mexico City is seeking a CX Analyst for Backoffice Escalations. This role involves owning the end-to-end Backoffice CX processes, analyzing data to improve resolutions, and collaborating with multiple stakeholders. Ideal candidates should possess experience in CX roles, strong process design knowledge, and an analytical mindset. The company fosters a diverse and inclusive environment, emphasizing user value and data-driven decision making.
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